New Bet FAQ — All Your Questions Answered

New BetYou must be at least 18 years old to register. We verify age to ensure responsible gaming. Accounts belonging to minors will be closed immediately.

Each individual is only allowed one New Bet You may only open one account. If multiple accounts are created, all of them will be permanently closed and any funds held may be forfeited.

After logging in, go to your profile settings and upload a scanned copy of your National ID (NID) or passport. Verification is usually completed within 24 hours. A limited amount can be withdrawn without KYC, but verification is mandatory for larger withdrawals.

To close your account, email support@newbet.im or contact us via live chat. Make sure to withdraw any remaining balance before closing. A self-exclusion option is also available under Responsible Gaming if you need a temporary break.

On the login page, Click the "Forgot your password?" link. Enter your registered email or mobile number and a reset link will be sent to you. Click the link to set a new password. The whole process takes under 5 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. After that, try again or reset your password. If your account has been permanently suspended, please contact the support team.

Go to your profile settings and find the 2FA option under the "Security" section. Choose either Google Authenticator or SMS OTP. Once 2FA is enabled, you will need an additional code every time you New Betrequires an additional code each time you log in, adding an extra layer of security to your account.

Change your password immediately and log out of all active sessions. Then send an urgent email to support@newbet.im. Our security team will investigate promptly and secure your account. Please provide details of any suspicious activity.

New BetDeposits can be made using bKash, Nagad, Rocket, Upay, or bank transfer. Financial Transactions Go to the page, select "Deposit", choose your payment method, and enter the amount. Your balance is usually updated within 5 minutes.

New BetThe minimum deposit is just ৳500, whether you're using bKash, Nagad, or Rocket. However, to qualify for the first deposit bonus, you'll need to deposit at least ৳1,000.

Withdrawals to bKash and Nagad are typically processed within 15–30 minutes. Bank transfers may take 24–48 hours. Verified KYC accounts are processed faster.

New BetThe minimum withdrawal amount is ৳500. The maximum you can withdraw per day depends on your account's VIP level. Standard accounts can withdraw up to ৳50,000 per day.

First, wait 15 minutes. If the balance still hasn't appeared, email support@newbet.im with a screenshot of the payment and your transaction ID. Our team will investigate and resolve the issue within 2 hours.

New BetNew members get a 100% welcome bonus on their first deposit — up to ৳10,000. That means deposit ৳10,000 and get an extra ৳10,000 in bonus funds. For full bonus terms and conditions Promotions See the page.

Wagering means you must bet the bonus amount a set number of times before you can withdraw. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in bets. For the wagering terms of a specific bonus, Promotions See full details on the page.

You'll find a promo code field during registration or when making a deposit. To redeem a code on an existing account, Voucher Go to the page and enter the code. If the code is valid, the bonus will be credited to your account immediately.

Every week New Bet New Bet offers reload bonuses and cashback for regular members. These offers are sent automatically to eligible accounts. To view the latest offers, Latest Promotions Check the page regularly.

The welcome bonus is typically valid for 7 days, while weekly offers are valid for 3 days. The exact validity period for each bonus is stated in its terms. Any unused bonus will be automatically cancelled once it expires.

New Betoffers betting on cricket, football, tennis, basketball, volleyball, hockey, e-sports, and more than 30 other sports. To explore more, Sports Events Go to the page.

Live betting means placing bets in real-time while a match is in progress. The odds shift constantly based on how the game unfolds. New BetLive betting is available with live scores, live statistics, and live video streaming.

Want to exit a bet before the match ends? Use the cash out option. Go to your active bets, click the "Cash Out" button, and if you're happy with the amount shown, confirm — the funds will be added to your balance instantly.

Lost bets are generally non-refundable. However, if a match is cancelled or abandoned, your stake will be returned. Some special promotions also include a loss-refund offer — for details, Promotions See the page.

New Bet Download the app directly from App Page Download from the app page. Android users will need to install an APK file — to do so, go to Settings and enable "Unknown Sources". iOS users can add a shortcut directly to their home screen from the browser.

First, make sure "Unknown Sources" or "Install Unknown Apps" is enabled on your phone. Check that you have enough storage space. If an older APK is already installed, uninstall it first. If the issue persists, contact us at support@newbet.im with a screenshot.

The app offers fingerprint login, push notifications, and faster navigation. Betting odds, balances, and promotions are identical to the website — the experience is just smoother. It also works well in data-saving mode.

New Bet24/7 live chat support is available — click the chat icon at the bottom right of the page. To reach us by email, write to support@newbet.im. You can typically expect a reply within 2 hours.

For any complaint, send a detailed email to support@newbet.im. Include your account number, the date, and a description of the issue. Our team will investigate and get back to you within 48 hours.

New BetDeposit limits, betting limits, self-exclusion, and reality check options are all available. These features help you stay in control of your gaming. For more details, visit Responsible Gaming Visit the page.