Privacy Protection

New Bet Privacy Policy — Our Commitment to Protecting Your Data

New BetYour personal data security is our top priority at. This Privacy Policy This outlines what information we collect, why we collect it, and how we keep it secure — written in plain language so every member can clearly understand their rights.

Last Updated: January 2026

How New Bet Protects Your Privacy

We believe transparency is the best policy. That's why we're open about exactly how we use your information.

End-to-End Encryption
All your personal data and financial transactions are protected by 256-bit SSL encryption. No third party can access your information.
Your Data Is Never Sold
New Bet never sells or rents your personal information to third parties. Your data is used solely to improve the quality of our services.
You're in Control
You can request to update, correct, or delete your information at any time. You have full control over your own data.
Secure Server Infrastructure
Our servers comply with internationally recognized security protocols. Regular security audits are conducted to ensure your data remains protected at all times.
Transparent Data Usage Policy
We are fully transparent about what data we collect and why. There is no hidden data collection or covert tracking of any kind.
Immediate Notice of Policy Changes
You will be notified in advance via email and on the platform whenever our Privacy Policy is updated. No changes will take effect without your knowledge.
01

What Information We Collect

New BetWhen you open an account, place a bet, or use our services, we collect certain information. This helps us operate our platform smoothly and enhance your experience. Below is a detailed breakdown of the types of data we collect.

Data Type Example Collection Period
Identity Information Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email address, phone number, physical address At the time of registration
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Timeframes
Activity Data Betting history, login times, pages visited While Using the Platform
Technical Information IP address, browser type, device information Automatically, every session

We collect only the information necessary to provide our services. Collecting excessive or unnecessary data is against our policy.

Your KYC documents (national ID or passport copy) are used solely for identity verification and stored in encrypted form.

02

Purpose of Data Use

New Bet Your personal information is used for the purposes outlined below — each one aimed at delivering a better experience for you.

  • Account Management: Your information is used to create, verify, and secure your account.
  • Payment Processing: Your payment details are required to process deposits and withdrawals accurately.
  • Fraud Prevention: Data is analyzed to detect and prevent illegal activity, money laundering, and bonus abuse.
  • Personalised Experience: We analyze your preferences and activity to show you relevant promotions and offers tailored to you.
  • Support Services: Your account information is used to provide accurate responses to your complaints or queries.
  • Legal Obligations: Data is retained and used as required to comply with regulatory authority guidelines.
  • Platform Improvement: User behaviour is analysed to improve our service quality, but always in an anonymised manner.

If your data is ever used for any purpose beyond those listed above, your consent will be obtained first.

03

Data Sharing & Third Parties

New Bet Your personal information is never sold or rented. However, data may be shared in the limited circumstances described below:

  • Payment Processor: Only the information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, and Rocket.
  • KYC Verification Partner: Trusted third-party services may be used for identity verification, but only under strict confidentiality agreements.
  • Legal Authority: Data may be disclosed in compliance with lawful orders from courts or regulatory authorities.
  • Anti-Fraud System: Limited data may be used in fraud prevention systems, but only in anonymized form.

All third parties with whom data is shared are contractually required to uphold our privacy standards. They are not permitted to use your information for any other purpose.

04

Cookies & Tracking Technologies

New Bet We use cookies and similar tracking technologies on our website and app to help improve your browsing experience.

  • Essential Cookies: These cookies are essential for maintaining login sessions and ensuring the basic functionality of the site.
  • Performance Cookies: Used to understand which parts of the site are most visited — all data is fully anonymized.
  • Functionality Cookies: To remember your preferred language, time zone, and other settings.
  • Advertising Cookies: We do not use third-party advertising tracking cookies.

You can block or delete cookies through your browser settings at any time. Please note that blocking essential cookies may prevent certain features of the site from working properly.

05

Data Security Measures

To keep your data secure New Bet Multiple layers of security are maintained, with our security team monitoring systems around the clock.

  • 256-bit SSL Encryption: All data transmitted on our website is fully encrypted. You can verify this by looking for the padlock icon in your browser's address bar.
  • Two-Factor Authentication (2FA): You can enable two-factor authentication on your account for an added layer of security.
  • Regular Security Audits: Independent security experts regularly audit our systems to identify and address vulnerabilities.
  • Data Minimization: We don't hold on to data longer than necessary. Information that is no longer needed is deleted after its defined retention period.
  • Restricted Access: Only authorized personnel can access your data, and every access is logged.
  • Backup & Recovery: Your data is backed up regularly to prevent any loss in the event of a technical issue.

In the event of a security breach, we will notify affected members within 72 hours and take all necessary action.

06

Data Retention Period

We don't keep your data indefinitely. Each type of data has a defined retention period.

Data Type Retention Period Purpose
Account Information For the duration of active account + 5 years Legal Obligations
Transaction History 7 years Financial Regulatory Guidelines
KYC Documents 5 Years After Relationship Ends Identity Verification Records
Betting History 3 years Dispute Resolution
Login logs & IP address 1 Year Security Monitoring
Marketing Preferences Until Consent Is Withdrawn Based on your preferences

After the specified retention period, data is securely and automatically deleted from our systems, including complete removal from archives.

07

Your Rights & Controls

New Bet We believe you should have full control over your personal data. That's why we give you the following rights:

  • Right to Access: To find out what information we hold about you, submit a request. We will respond with full details within 30 days.
  • Right to Rectification: If any of your details are incorrect, you can request a correction and we'll update them promptly.
  • Right to Erasure: Under certain circumstances, you may request that your personal data be deleted. However, some data may need to be retained due to legal obligations.
  • Data Portability: You can request a copy of your data in a standard format (CSV/JSON) at any time.
  • Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time or let our support team know.
  • Right to Object to Processing: If you have objections to how your data is being used for a specific purpose, let us know. We will give reasonable requests fair consideration.

To exercise any of these rights, email us at: support@newbet.im. We will respond to your request within 30 days of receipt.

08

Minor Protection

New Bet Strictly prohibited for users under 18. We do not knowingly collect personal information from minors.

  • Age verification is mandatory at the time of registration.
  • Accounts suspected of belonging to minors are suspended immediately.
  • Any data identified as belonging to a minor will be deleted immediately.
  • Parents or guardians may request the closure of a minor's account.

If you become aware of a minor using our platform, please contact us at support@newbet.im. We will take immediate action.

09

Changes to the Privacy Policy

As our services and the legal landscape evolve over time, this Privacy Policy May require updating.

  • A notice will be sent to your registered email address before any significant changes are made.
  • The date of the latest update will always be displayed at the top of the page.
  • Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request account closure — your balance will be refunded.

We always aim to explain any changes in plain, easy-to-understand language so you can clearly see what has changed and how it may affect you.

10

Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.

Email Support
Usually responds within 24 hours
support@newbet.im
Live Chat
24/7 Instant Support
Log in to the platform to start a chat

We aim to provide an initial response within 72 hours of receiving a complaint and a final resolution within 30 days.

Join Now

Enjoy Betting in a Safe & Transparent Environment

Millions of Bangladeshi members enjoy betting with New Bet every day, with full confidence in our strict privacy policy. Your information is completely safe with us.

বাংলা